FAQ

Q. Can I purchase items without registering as a member?
A. I am sorry, membership registration is necessary.
Sorry to inconvenience you, but please download the application of “roann style club”, please register as a member.
If you register as a member, you can acquire points according to shopping and payment at stores. Points saved can be exchanged for attractive benefits.

Q. Is there a fee for membership registration?
A. You can register for free.

Q. Is there a shipping charge?
A. If the total amount of your order is less than HK $ 600, it will cost HK $ 60 evenly.

Q. Which shipping company will you be?
A. We will ship at our partner company “Yamato Logistics (HK) Ltd”.
http://www.yamatohk.com.hk/

Q. Where is the delivery area?
A. It will be delivered to Hong Kong domestic except for the following areas. Shipping to overseas can not be completed yet.
Please note that delivery is impossible to the area described below.

New Territories:
Lo Wu 羅湖,
Mai Po 米埔,
Man Kam To 文錦渡,
TA KWU LING 打鼓嶺

Outlying Islands:
CHEUNG CHAU 長洲,
CROOKED ISLAND (KAT O) 吉澳,
GRASS ISLAND塔門 ,
LAMMA ISLAND南丫島,
MUI WO 梅窩
PENG CHAU坪洲
PO TOI 蒲台島,
TAI O 大澳,
TUNG LUNG CHAU 東龍洲
TUNG PING CHAU 東平洲

Q. Can I pay by credit card?
A. Currently, it is handling only cash on delivery. Various credit cards and online payment will be available in the future.

Q. Can I cancel or refund after ordering?
A. Basically, cancel / refund is not accepted.

Q. Can I exchange goods?
A. Basically, we do not accept replacement.
For details, please click here. (Add link to “Terms & Conditions”)

Q. What should I do if I forget the ID and password required for logging in?
A. Please take a moment to reset your password from “Forget password” of “roann style club” application. ID can also be confirmed.

In addition, if there is a question, please inquire to the following e-mail address after describing your name, telephone number, order number (or item number), details of inquiry contents.

C& Marketing Company Limited
info@discoverysj.com
We will respond via email in 3 working days.